Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
Shipping Rates & Methods We offer the following shipping options within the contiguous United States:
- Standard Shipping (5–7 business days): $5.99
- Expedited Shipping (2–3 business days): $14.99
- Free Standard Shipping on orders over $50
Delivery Estimates Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and receipt of your order.
International Shipping We currently ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Damages & Issues Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately at [your email] so we can make it right.
Lost or Stolen Packages EcoToys is not responsible for lost or stolen packages confirmed as delivered to the address provided. If this occurs, please contact your local carrier to file a claim